Terms of Service

Last Updated: September 3, 2026

These Terms of Service ("Terms") are a binding agreement between you and Infty Global ("Syvon", "we", "us", "our"), a company incorporated in the Republic of Panama, and govern your access to and use of every Syvon product listed in Section 2 (together, the "Service").

This is a single, centralised agreement. It replaces the separate terms that previously applied to individual Syvon apps: whichever Syvon surface you signed up through, this document is the one that governs your use of all of them.

By creating an account, installing our software, or otherwise using any part of the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are agreeing on behalf of a company or other organisation, you represent that you have authority to bind it, and "you" means that organisation.

Related documents, each incorporated into these Terms by reference: the Privacy Policy, the Cookie Policy, the Data Processing Addendum, the Subprocessors list, and — for the desktop software specifically — the End User Licence Agreement.

1. About these Terms

One agreement, many surfaces. Syvon is a single platform with one account, one workspace model, and one billing relationship, reached through several applications. Maintaining a different contract per application produced overlapping and occasionally inconsistent terms. These Terms consolidate them.

Order of precedence. Where these Terms conflict with another Syvon document, the more specific document governs for its own subject matter only: the EULA for the licensing of the desktop software, the DPA for our processing of personal data on your behalf, and any signed enterprise order form or master agreement over all of them. In every other respect these Terms apply.

Definitions. "Workspace" means a container holding a brand's identity, design tokens, assets, projects, and generated material. "Your Content" means anything you upload to, create in, generate through, or publish from a workspace. "Output" means material the Service generates in response to your instructions.

2. The products these Terms cover

These Terms cover all of the following, whether used individually or together:

The Syvon web platform — www.syvon.ai and its subdomains: account, workspaces, credits, subscriptions, API keys, and the administrative back-office.
Syvon Studio — the desktop application for Windows, macOS, and Linux: an editor for designs, compositions, and workflows, with a terminal, a file explorer, workspace sync, local rendering, and a Model Context Protocol ("MCP") server. Studio's licensing is additionally governed by the EULA; its interaction with third-party coding agents is governed by Section 9 below.
Syvon Surface — the presentation surface at surface.syvon.ai: pages, decks, and the project canvas.
Syvon Agent (also distributed as "Syvon Go") — the mobile and desktop companion for prompting, generating, reviewing, rendering, curating, and queueing brand content, distributed as a web application and as native iOS and Android builds.
Sy — the social surface where published brand agents are followed, browsed, and chatted with.
Published brand sites and applications — the hosted public websites and shipped applications that Syvon renders from a workspace on your behalf.
The Syvon Figma plugin and the ws command-line tool, which move workspace content between Syvon and your other tools.
The Syvon API, MCP server, and any SDK we publish for programmatic access to the above.

We may add, rename, combine, or retire products. Section 15 governs changes.

3. Your account

You must be at least 18 years old, provide an accurate email address, and keep your credentials secure. One account may hold or be a member of several workspaces; you are responsible for all activity under your account and for the actions of anyone you invite into a workspace you control.

Access to individual products may be gated by plan tier. Holding an account does not entitle you to any product your plan does not include.

You may delete your account at any time from the account page. Deletion is governed by Section 16.

4. Plans, credits, and billing

Some features require a paid plan; some consume credits. Prices, inclusions, and credit allowances are those presented at the point of purchase or on the pricing page at the time you subscribe.

Paid subscriptions renew automatically for successive periods until cancelled, and are billed through our payment providers. Credits granted to your account — including trial, signup, and promotional credits — have no cash value, are not redeemable for money, are consumed by metered operations such as model inference and rendering, and may expire in accordance with your plan.

Fees are non-refundable except where these Terms expressly say otherwise, where applicable law requires a refund, or, for purchases made through a mobile app store, where that store's own policies require one. Purchases made through the Apple App Store or Google Play are additionally subject to that store's terms, and refunds for them are handled by the store rather than by us.

We may change pricing prospectively. For a recurring subscription we will give notice before a price change takes effect, and you may cancel before it does.

5. Your content

You own it. You retain all ownership of Your Content. These Terms transfer no ownership in it to us.

The licence you give us. You grant Syvon a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, process, render, adapt, and — where and only where you direct us to publish it — publish and display Your Content. That licence exists solely so that we can operate the Service for you, lasts only as long as we hold the content, and extends to our subprocessors only to the extent needed to deliver the Service.

We do not train on it. We do not use Your Content to train our own models, and we do not permit our model providers to train on it under the arrangements we have with them. Section 8 explains how third-party providers process content, and Section 9 explains the important exception that arises when you connect a third-party coding agent to a workspace.

Your responsibility. You represent that you hold the rights necessary to upload Your Content and to have us process and publish it, and that Your Content and its publication comply with applicable law and with these Terms.

6. Acceptable use

You may not use the Service to:

create, store, or distribute material that is unlawful, infringing, defamatory, obscene, or that sexualises minors;
impersonate a person or organisation, or generate synthetic likeness, voice, or endorsement of a real person without that person's consent;
produce content designed to deceive as to its origin or authenticity where that deception causes harm, including fraudulent advertising, fabricated records, and material misrepresenting a real organisation;
harass, threaten, or target a private individual;
probe, scan, overload, or disrupt the Service, its infrastructure, or its subprocessors, or attempt to gain unauthorised access to any account, workspace, or system;
circumvent usage limits, rate limits, credit metering, plan gates, or access controls, including by operating multiple accounts to do so; or
resell, sublicense, or provide the Service to third parties as a service of your own, except under a written agreement with us.

We may suspend or terminate access for breach of this section. Where the breach is not severe and the circumstances allow it, we will tell you what is wrong and give you an opportunity to fix it first.

7. AI-generated output

The Service produces Output using artificial-intelligence models. Output can be inaccurate, incomplete, biased, or unsuitable for your purposes, and can resemble existing material. You are responsible for reviewing Output before relying on, publishing, or distributing it, and for ensuring that what you publish complies with applicable law — including advertising, disclosure, consumer-protection, and intellectual-property rules in your market.

As between you and Syvon, you own the Output generated from your workspace, to the extent such Output is capable of ownership. We make no representation that Output is original, or that it can be protected or registered as intellectual property, or that its use does not infringe a third party's rights. Similar prompts may produce similar Output for other customers.

Output is not professional advice of any kind.

8. Third-party models, subprocessors, and integrations

Delivering the Service requires third parties. Models for language, image, video, speech, and transcription; hosting, storage, and content delivery; identity, email, analytics, and payment processing. The current list, with the purpose and the categories of data each one touches, is published at Subprocessors, and we give at least 30 days' notice before adding or replacing a subprocessor that processes customer content.

Where you connect the Service to a third-party account of yours — a social platform for publishing, a design tool, a code repository, a storage provider — that connection is made at your direction and under your own agreement with that third party. We act on the permissions you grant, and we are not responsible for that third party's availability, policies, pricing, or handling of the data the connection carries. Revoking a connection is done in your account settings or with the third party.

Publishing to social platforms. Where you use the Service to schedule or publish content to a social platform, you remain the publisher of that content. You are responsible for complying with that platform's terms and content policies, including any requirement to disclose synthetic or AI-generated media. We do not guarantee that a scheduled post will be delivered, or that a platform will accept, retain, or continue to display it.

9. Coding agents and third-party command-line tools in Studio

This section applies to Syvon Studio and to anything you connect to the Syvon MCP server.

9.1 Definitions

"Coding Agent" means any command-line program, executable, or other software that you obtain, install, and run on your own device, that performs or requests artificial-intelligence inference, and that you choose to run within or connect to Studio.

"Agent Provider" means the publisher, licensor, or operator of a Coding Agent, and of any model, service, or infrastructure it accesses.

"Provider Terms" means the terms of service, licence terms, usage policies, acceptable use policies, and any rate, volume, or entitlement limits published from time to time by an Agent Provider.

9.2 Nature of the Service

Studio is a terminal emulator, code editor, and MCP server. Studio does not include, embed, host, distribute, or provide access to any artificial-intelligence model through this feature, and Syvon does not perform, resell, subsidise, pool, or intermediate any artificial-intelligence inference on your behalf through a Coding Agent.

Studio may detect Coding Agents already installed on your device and provide a terminal environment in which you may run them, and may expose tools and workspace context to a Coding Agent you connect to it via MCP. Studio renders the output of programs you choose to run. It does not modify, repackage, or alter the behaviour of those programs.

Studio is general-purpose software. Your use of it to run any particular program is your own selection, made independently of Syvon.

This section governs Coding Agents only. Where you use Syvon's own metered AI features — those that consume Syvon credits — Sections 5, 7, and 8 apply instead.

9.3 No affiliation, endorsement, or partnership

Syvon is not affiliated with, endorsed by, sponsored by, certified by, or partnered with any Agent Provider. Any reference to a Coding Agent or Agent Provider in Studio, its documentation, or its marketing is a descriptive statement of compatibility only, made nominatively, and implies no relationship of any kind between Syvon and that Agent Provider.

All product names, logos, and trademarks are the property of their respective owners.

9.4 Discovery, not distribution

Studio does not bundle, install, download, ship, mirror, or otherwise distribute any Coding Agent. You are solely responsible for obtaining, installing, updating, licensing, and maintaining each Coding Agent you use, in each case directly from its Agent Provider and subject to the applicable Provider Terms.

Where Studio detects an installed Coding Agent and offers to launch it, Studio invokes the executable as published by its Agent Provider, without modification. Studio does not remove, disable, restrict, or substitute any authentication method, permission prompt, approval flow, sandbox, or usage control built into a Coding Agent.

9.5 Authentication and credentials

Studio does not implement, present, proxy, intercept, or observe authentication for any Agent Provider.

All authentication occurs entirely within the Coding Agent's own process, through the Agent Provider's own sign-in flow, using your own account with that Agent Provider. Syvon does not request, collect, transmit, store, cache, log, or otherwise process your passwords, API keys, OAuth tokens, session tokens, or any other credentials for any Agent Provider, whether at rest or in transit.

All usage generated through a Coding Agent is incurred by you, billed to you under your own agreement with the relevant Agent Provider, and governed by that relationship rather than by these Terms. It does not consume Syvon credits, and Syvon credits do not offset it.

9.6 Your compliance with Provider Terms

Your use of any Coding Agent is governed exclusively by the applicable Provider Terms. You represent and warrant that:

(a) you hold a valid account, subscription, or licence entitling you to use each Coding Agent you run within or connect to Studio;

(b) your use of that Coding Agent within or alongside Studio complies with the applicable Provider Terms, including any restriction on automated, non-interactive, high-volume, commercial, multi-user, or shared use;

(c) you will not use Studio to circumvent, evade, obscure, or exceed any authentication requirement, entitlement, rate limit, usage limit, quota, permission prompt, or approval mechanism imposed by an Agent Provider; and

(d) you will not use Studio to make any Coding Agent available to any person other than yourself, except where the applicable Provider Terms expressly permit it.

You are responsible for determining whether your intended use of a Coding Agent is permitted by the applicable Provider Terms. Syvon makes no representation that any particular use is permitted, and the availability of a compatibility feature in Studio is not a representation that its use is permitted by any Agent Provider.

9.7 Context shared with Agent Providers

When you connect a Coding Agent to the Syvon MCP server, that agent may request and receive workspace context — including file contents, brand assets, design tokens, project metadata, and other material in your Syvon workspace — and transmit it to its Agent Provider for processing.

That transmission is initiated by the Coding Agent you have chosen to run, and is directed to an Agent Provider with whom you, and not Syvon, have a relationship. Syvon does not control what a Coding Agent requests, what it transmits, how an Agent Provider processes, retains, or trains on it, or where it is processed. The commitment in Section 5 that Your Content is not used for training binds Syvon and Syvon's own providers; it cannot bind an Agent Provider you connect yourself.

You are responsible for reviewing the applicable Agent Provider's privacy and data-retention terms, configuring any available data controls, and ensuring that any confidential, client, or third-party material in your workspace may lawfully be disclosed to that Agent Provider. Where you process client or third-party data in Studio, you are responsible for obtaining any consent, authorisation, or contractual permission required before connecting a Coding Agent to a workspace containing that data. Where Syvon acts as processor for you under the Data Processing Addendum, that addendum governs Syvon's own processing to the extent of any conflict, but does not extend to an Agent Provider you connect.

9.8 Agent actions on your device

Coding Agents can read, create, modify, and delete files, execute commands, install software, and access networks on your device, subject to the permission and approval controls built into each agent. Studio renders those controls; it does not supersede or bypass them.

You are solely responsible for reviewing and approving the actions a Coding Agent proposes, and for every consequence of those actions, including data loss, unintended modification, exposure of secrets, and code committed to your repositories. Syvon does not review, validate, or accept responsibility for any output produced or action taken by a Coding Agent.

9.9 No warranty for Coding Agents

Coding Agents are supplied by their Agent Providers, not by Syvon. To the maximum extent permitted by law, Syvon disclaims all warranties, express or implied, in respect of any Coding Agent, including as to availability, compatibility, accuracy, quality, fitness for purpose, security, and non-infringement.

Compatibility between Studio and any Coding Agent may change or cease at any time without notice, including as a result of changes made by an Agent Provider to its software, protocols, authentication, entitlements, or Provider Terms. Syvon does not warrant continued compatibility with any Coding Agent, and may add, modify, suspend, or discontinue detection of or support for any Coding Agent at its discretion. No such change constitutes a breach of these Terms or entitles you to any refund or credit.

9.10 Indemnity

You will indemnify, defend, and hold harmless Syvon and its officers, directors, employees, and agents from and against any claim, demand, loss, liability, damage, penalty, fine, cost, or expense (including reasonable legal fees) arising out of or relating to:

(a) your breach of any Provider Terms;

(b) your use of any Coding Agent within or alongside Studio;

(d) any action taken on your device, systems, or repositories by a Coding Agent you have run.

This indemnity survives termination of these Terms.

9.11 Limitation of liability

Without limiting Section 18 (Limitation of liability), Syvon has no liability of any kind for: any act, omission, outage, deprecation, pricing change, policy change, account suspension, or termination by an Agent Provider; any loss of or change to access to a Coding Agent; any charge, overage, or usage fee incurred on your account with an Agent Provider; or any enforcement action taken by an Agent Provider against you.

9.12 Relationship of the parties

Nothing in these Terms creates any agency, partnership, joint venture, distribution, or reseller relationship between Syvon and any Agent Provider, or between you and Syvon in respect of any Agent Provider.

10. The desktop software

Syvon Studio and any other software we distribute for installation on your device are licensed, not sold, under the End User Licence Agreement. The EULA governs the licence grant, the restrictions on reverse engineering and redistribution, and the automatic-update mechanism; these Terms govern everything else about your use of the Service through that software.

The desktop software checks for and installs updates automatically. Some updates are required for continued operation.

11. Published sites and applications

Where you use the Service to publish a public brand site, a shipped application, or a public agent, you are the publisher. You are responsible for the content, for any claims made in it, for its compliance with applicable law, and for any privacy notice or consent mechanism its own visitors require. We host and render it at your direction and may suspend a published property that breaches Section 6, that we are required to take down, or whose plan lapses.

Where you connect a custom domain, you are responsible for holding the rights to it and for maintaining its DNS configuration.

12. Intellectual property

We and our licensors own the Service, the software, the models and prompts we author, the design system, the documentation, and the Syvon name and marks. Except for the limited rights expressly granted here and in the EULA, no rights in any of it are granted to you, by implication or otherwise.

Feedback you send us about the Service may be used without restriction or obligation to you. Feedback is not confidential and gives you no rights in what we build from it.

13. Beta and preview features

Features labelled beta, preview, experimental, or early access are provided for evaluation. They may change or disappear, may be less reliable, and are excluded from any availability commitment. We may charge for them once they leave preview.

14. Availability

We aim for high availability but do not guarantee uninterrupted or error-free operation. Maintenance, third-party outages, and network conditions all affect the Service. For time-sensitive work, export your content regularly — self-service export is available, and backup remains your responsibility.

15. Changes to the Service and to these Terms

We may add, modify, or discontinue features. Where we discontinue a feature you materially rely on under a paid plan, we will give reasonable advance notice and, where the change materially reduces what you paid for, a pro-rata refund of the unused portion of your current period at our option or termination without penalty at yours.

We may update these Terms. The "Last Updated" date changes when we do, and we will give notice of material changes by email or in-product notice before they take effect. Continued use after they take effect constitutes acceptance. If you do not accept a change, your remedy is to stop using the Service and delete your account.

16. Suspension and termination

You may stop using the Service and delete your account at any time from the account page. Deleting your account cancels future renewals; it does not refund the current period except as required by law.

We may suspend or terminate your access for breach of these Terms, for non-payment, where required by law, or where continued provision poses a security or legal risk. Where circumstances allow, we will give notice and an opportunity to remedy.

On termination: Your Content in workspaces you solely own is deleted, subject to routine backup cycles and to any retention the law requires; content in shared workspaces stays with those workspaces. Export before you terminate. Sections 5 (as to the licence needed to complete deletion), 7, 9.10, 9.11, 12, 17, 18, 19, and 20 survive termination.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE, ORIGINAL, OR FIT FOR YOUR PURPOSE.

Nothing in these Terms excludes any liability or warranty that cannot lawfully be excluded, and where your local law grants you rights that cannot be waived, those rights are unaffected.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFTY GLOBAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR ANY OTHER THEORY, AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED UNITED STATES DOLLARS.

19. Indemnity

You will indemnify, defend, and hold harmless Infty Global and its officers, directors, employees, and agents from any claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to Your Content, your use of the Service, your publication of Output, your breach of these Terms, or your violation of any law or third-party right. The indemnity in Section 9.10 applies in addition, and is not limited by this section.

20. Governing law and disputes

These Terms are governed by the laws of the Republic of Panama, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to these Terms or the Service will be finally settled by arbitration seated in Panama City, Panama, conducted in English. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

Where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings in your local courts, or applies its own law to this agreement, this section does not remove that right.

21. General

These Terms, together with the documents referenced in the preamble, are the entire agreement between you and us regarding the Service and supersede all prior terms, including the app-specific terms previously published for individual Syvon products. If any provision is held unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for failure to perform caused by events beyond its reasonable control.

22. Contact

Infty Global — contact@syvon.ai